30 Days Return & Free Exchange Warranty
At iceychic.com, customer satisfaction is always our top priority. We have strict quality assurance before each product is shipped, we offer Free Exchange if the item doesn't fit you well. You could return your order for full refund within 30 calendar days from the date you received your order. We are here to help!
I. Exchange & Return Process
If you had any problem after you received your item, please send email to our customer service: firstname.lastname@example.org, once we have the complaint form back or the details, we will reply you within 1-3 working days. All processes are confirmed by our customer service.
To guarantee a fast and smooth warranty process:
1. Please send us your order number and describe the issue and provide us pictures or video that display the problem.
2. Please do not make returns directly to the address on the package received. Please only send to the address that our customer service provided. Any return or exchange will be valid when it is accepted by our customer service center.
II. Exchange & Return Policy
1. You can have a return or free exchange within 30 days after delivery.
2. Items should not be worn out or washed and the label should be attached.
3. We are fully or partially responsible for all following faulty items and shipping charges :
a) Damaged item(zipper malfunction, ripped or torn, obvious color difference);
b) We sent incorrect size or wrong item ;
c) Missing items or lost package owing to Logistics company.
4. We are not responsible for following item,the customer is responsible for all shipping charges incurred on returned merchandise:
a)Buyer chose the wrong size or color,
b)Buyer does't like the item (item is not faulty).
III. Exchange& Refund
For free exchanged packages, we will resend you the new package within 72hrs after the customer service center confirmed your exchange. We cover all the cost and fees.
For returned packages, we will notify customers via e-mail and the refund will be processed within 72hrs to customer's original card or Paypal account after package received，We will notify you by e-mail after refund completed.
Ⅳ. Package Returned
1. Please tell us the tracking number and tracking site after you returned back .
2. In case you have any other questions, please do not hesitate to get in touch with our customer service on: email@example.com